Details:

  • Compensation: $100,000 - $100,000k
  • Benefits: Medical, Dental, Vision
  • Employment Classification: Direct Hire
  • Status: On-Site
  • Job ID: 20521
In this role, you will lead the GCS business in terms of both its product portfolio, and the customer facing design assist function. You will be the departments subject matter expert in terms of the product range, CAD and design standards as well as innovation. You will need to help develop shop drawings and designs for live projects, whilst continuously improving and educating on our product offering.
 
   

Essential Job Functions:
Essential job functions represent the fundamental job duties and accountabilities of the employment position the individual holding the position must be capable of performing. Persons with disabilities can perform these with or without reasonable accommodations. The Director or his/her designee may assign other duties and accountabilities limited to those consistent with the applicable scope of the appropriate professional job function.
Product line management 50%
  • Defining the product line's vision and roadmap, and aligning it with the company's goals 
  • Overseeing the development of new products (specific to the US), and ensuring they meet customer needs 
  • Working with European Innovation team to ensure products developed by that team are fit for US market
  • Analysing market trends and customer feedback to identify opportunities for growth 
  • Ensuring all product datasheets for the range are up to date / working with marketing to provide polished new data for products
  • Completing lunch and learns both in person and remotely with clients to educate and inform them on the products we have available
Customer Design support 50%
  • Serve as the primary point of contact between our company and its clients, embodying the organization's values and professionalism in all interactions.
  • Supervise and manage customer follow-ups, delivery logistics, and dispute resolution with skill and care, ensuring that all customer interactions are handled efficiently and with a focus on customer satisfaction.
  • Cultivate and maintain strong relationships between customers and the company, fostering trust and satisfaction.
  • Uphold and promote the brand image of the company, aligning actions with company values and standards.
  • Implement customer service policies and procedures to enhance customer satisfaction.
  • Monitor customer feedback and implement improvements based on customer insights.
 

Position Specifications

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Technical Skills:
 
  • Proficient understanding of the company's products or similar products within the industry.
  • Ability to present clearly and concisely
  • Good background in cleanroom envelops build standards and regulations
  • Ability to put together technical submittal packs to construction industry standards.
  • Familiarity with marketing strategies and the appropriate business tone of voice.
  • Very strong CAD skills, at least including AutoCAD and revit
  • Ability to utilize CRM systems (Hubspot), to capture enquiries received around products
  • Advanced proficiency in Microsoft Office Suite, particularly Excel and Word, with operational-level skills in PowerPoint.
  • Strong verbal and written communication skills in English; proficiency in French communication is advantageous.

Skills
 
  • Skilled in analyzing complex technical issues and developing effective solutions to drive continuous improvement.
  • Demonstrates a strong sense of accountability and takes responsibility for outcomes and actions.
  • Capable of assigning tasks and responsibilities efficiently while providing clear direction and support to team members.
  • Able to step back, assess priorities, and strategically plan and prioritize tasks to meet deadlines and objectives.
  • Experienced in CAD.
  • Strong understanding of construction regulations within cleanroom design and build.
  • Possesses a thorough understanding of construction drawings, call-offs, and Bills of Materials (BOMs), enabling effective
  • Demonstrates agility and responsiveness in adapting to changing circumstances and requirements.
  • Able to manage multiple substantive projects simultaneously while maintaining quality and meeting deadlines.
  • Strong verbal and written communication skills, with the ability to actively listen, consider opinions, and effectively convey information to various stakeholders.
  • Ability to delivery strong customer product presentations.
  • Exceptionally organized, with the ability to prioritize tasks and manage time effectively to meet competing demands.

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