Front Desk Associate

Work Location: Middlesex County, Massachusetts

Summary:

Seeking a proactive and detail-oriented individual to deliver a polished, welcoming experience for all visitors and employees while ensuring efficient front desk operations in a fast-paced, professional setting.

Responsibilities:

• Provide courteous and professional assistance to visitors, clients, and employees upon arrival.
• Efficiently answer, screen, and direct incoming phone calls to the appropriate contacts.
• Oversee visitor check-in procedures and uphold security protocols at the front desk.
• Respond to general inquiries and route requests to relevant departments as needed.
• Coordinate conference room reservations and maintain the organization of shared office spaces.
• Receive, sort, and distribute incoming mail and deliveries in a timely manner.
• Support administrative tasks such as data entry, filing, and managing office supply inventory.
• Assist with office operations and facilities needs, ensuring a clean and organized reception area.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–3 years of experience in front desk, receptionist, or administrative roles.
• Strong verbal and written communication skills.
• Professional demeanor with a customer-service mindset.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Ability to multitask and prioritize effectively in a dynamic office environment.
• Reliable, punctual, and detail-oriented work ethic.
• Experience in a corporate or professional services environment is a plus.
• Comfortable handling confidential information with discretion.
• Positive, team-oriented attitude.

Published Category: Site Solutions / Site Management