Job Title: IT Site Support Associate

Work Location: Middlesex County, Massachusetts

Summary:

Seeking a part-time IT Site Support Associate for a 3–4 month contract to provide hands-on technical support, device deployment, and IT asset management in a dynamic business environment.

Responsibilities:

• Prepare, configure, and deploy laptops and equipment for new hires, ensuring smooth onboarding processes.
• Lead and execute a large-scale laptop replacement project, including data migration, application setup, and device decommissioning.
• Maintain and update accurate onsite IT asset inventory and tracking systems.
• Document procedures and common technical issues to enhance knowledge sharing and process consistency.
• Assist with technical environment cleanup, including reviewing and remediating legacy applications, user accounts, and configurations.
• Provide onsite support for routine IT issues and serve as backup coverage when senior IT staff are unavailable.
• Troubleshoot and manage A/V conference room systems and related technology as needed.
• Support endpoint management, device provisioning, and deliver Tier 1–2 support for desktops, laptops, and peripherals.

Qualifications:

• 2+ years of hands-on experience in IT help desk, desktop support, or site support roles.
• Proven ability to deploy and migrate Windows laptops in a business setting.
• Familiarity with Microsoft 365, OneDrive, endpoint management, and device provisioning.
• Experience supporting docking stations, peripherals, and workstation setups.
• Strong troubleshooting and documentation skills.
• Ability to work independently in a small onsite IT environment.
• Experience in pharmaceutical, biotech, or regulated environments preferred.

Published Category: Technology & Data & AI Solutions