Site Support Specialist

Work Location: Hybrid onsite 

Summary:

The Site Support Specialist is responsible for managing all aspects of site communication and issue resolution for clinical studies. This role is essential for ensuring smooth operations, compliance, and strong relationships with investigative sites. The position requires excellent communication, organizational skills, and a proactive approach to supporting clinical research activities.

Responsibilities:

• Act as the main contact for investigative sites, handling inquiries and proactively ensuring study compliance across all active studies.
• Develop and maintain effective relationships with site coordinators, investigators, and lab staff to facilitate smooth study operations.
• Track and document all site communications, outstanding issues, and resolutions to ensure thorough follow-up and accountability.
• Monitor completion of ECG reads at sites, following up on data gaps and ensuring timely data submission.
• Triage and troubleshoot device issues reported by sites, escalating complex problems to technical or clinical teams as needed.
• Coordinate device deployment, usage, and returns, ensuring sites have the necessary equipment throughout the study.
• Support onboarding and training for new sites, including logistics, material confirmation, and readiness verification prior to patient enrollment.
• Identify recurring issues or training gaps across sites and communicate these patterns to leadership for broader resolution.

Qualifications:

• 2+ years of experience in clinical research, CRO, core lab, site management, or clinical operations environment.
• Strong verbal and written communication skills, with the ability to manage a high volume of site interactions daily.
• Highly organized with excellent follow-through and the ability to manage multiple open issues simultaneously.
• Proficiency with clinical project management or tracking systems and standard office tools.
• Collaborative team player who thrives in a fast-paced, service-oriented environment.
• Experience working directly with investigative sites or clinical trial site coordinators is a plus.
• Familiarity with ECG, cardiac monitoring, or diagnostic device workflows is preferred.
• Experience in a role requiring proactive outbound communication and issue ownership is advantageous.

Published Category: Clinical Operations & Development