Job Title: Life Science Engineer II

Work Location: Suffolk County, Massachusetts

Summary:
A Life Science Engineer II performs and documents scheduled maintenance and repair services on research and manufacturing equipment at pharmaceutical facilities. This includes preventative maintenance, calibration, and validation of equipment ranging from simple devices such as water purification, scales/ balances, centrifuges, freezers/LN2 storage units/refrigerators, incubators, and humidity chambers to high performance liquid chromatography (HPLC/UPLC), and Fast protein liquid chromatography, or equivalent instruments.

Responsibilities:

• Performs planned maintenance, repairs, and other verification/qualification services on a variety of laboratory multi-vendor instruments
• Installs and optimizes hardware/software/network products and configurations at customer sites
• Manages customer relationships by communicating work performed and providing a follow-up plan as needed
• Provides accurate and timely completion of service reports, expense reports and other administrative tasks
• Communicates and escalate repair diagnostic and information with supervisor and other internal personnel to expedite repairs
• Provides a communication link between the customer and supervisor to help ensure that effective service is provided to the customer
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Escalates to management challenging service events in an efficient manner and develops a plan for resolution
• Trains and/or mentors Life Science Engineer colleagues on maintenance of HPLC/UPLC devices
• Performs other duties as assigned by your Manager, including escorting vendors

Qualifications:

• Experience operating analytical chemistry or related equipment required
• 1-3 years’ experience with life science laboratory equipment (e.g. water purification, scales/ balances, centrifuges, freezers/LN2 storage units/refrigerators, incubators, and humidity chambers, high performance liquid chromatography (HPLC/UPLC), and Fast protein liquid chromatography, or equivalent instruments)
• Experience working in a GxP regulated environment preferred
• H.S. Diploma or equivalent required
• Bachelor’s Degree in Chemistry, Biochemistry, Engineering or related degree preferred
• Accountability – takes ownership of assigned work and responsibilities, follows through, and closes the loop
• Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
• Financial Acumen – Considers financial impact of all decisions
• Integrity – Can admit mistakes, is direct and truthful
• Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
• Priority Setting – Prioritizes assigned schedules and workload
• Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
• Giving Feedback – Provides constructive feedback towards department goals and activities, helps to foster growth within the team

Published Category: Manufacturing & Technical Operations