Work Location: Middlesex County, NJ

Summary:

Seeking a Customer Experience Specialist to support sales operations and ensure high levels of customer satisfaction through efficient order processing and administrative support.

Responsibilities:

• Handle incoming customer inquiries regarding orders, pricing, product availability, and order status via multiple channels.
• Enter and process sales orders received by phone, web, email, or EDI into the order management system.
• Prepare and provide quotes for stock products to customers as requested.
• Complete shipping documentation to ensure accurate and timely delivery of international orders.
• Manage invoicing tasks, including adding freight charges and billing customers appropriately.
• Process credit card orders and handle daily incoming mail efficiently.
• Offer administrative support to sales and related teams, ensuring smooth workflow and adherence to procedures.
• Follow all relevant policies and procedures, including ISO 9001 standards, and perform additional duties as assigned.

Qualifications:

• High School Diploma, GED, or equivalent experience.
• 0-1 years of relevant experience; call center or high call volume experience is a plus.
• Ability to interact professionally with customers and internal teams.
• Basic computer proficiency, including Microsoft Office applications.
• Excellent communication and customer service skills, both written and verbal.
• Strong organizational skills and ability to work collaboratively within a team.
• Ability to thrive in a fast-paced environment, work efficiently under pressure, and meet deadlines.
• Demonstrated strong work ethic and adaptability in a dynamic, growing organization.

Published Category: Business Development & Sales