Job Title: Program Manager 

Work Location: Middlesex County, Massachusetts

Summary:
Lead a high-performing team to deliver complex technical programs in a customer-focused environment. Oversee the deployment and adoption of advanced operating systems, drive standardization, and ensure successful program execution while fostering professional growth within your team.

Responsibilities:

• Mentor and scale a team of Senior Implementation Project Managers, focusing on professional development and performance management.
• Directly manage the delivery of complex, high-stakes enterprise programs, setting best practices for implementation.
• Develop and maintain comprehensive documentation, work instructions, and frameworks to standardize delivery processes.
• Establish and monitor KPIs and dashboards to track the health of product development portfolios and resolve delivery blockers.
• Collaborate with cross-functional teams to align technical dependencies and ensure commitments are met.
• Represent the organization in executive-level discussions with partners, ensuring long-term value and navigating organizational complexity.
• Drive the transition from customized to standardized delivery approaches, ensuring consistency and scalability.
• Act as the final escalation point for program delivery issues, ensuring timely risk identification and resolution.

Qualifications:

• 5+ years of project or program management experience in technical, customer-facing environments such as SaaS, enterprise software, or biopharma.
• Proven experience managing and developing project managers or technical leads.
• Ability to thrive in ambiguous situations, act with urgency, and escalate risks promptly.
• Strong technical understanding of data flows, cloud infrastructure (AWS, GCP, Azure), and data-driven AI/ML systems.
• Expertise in designing blueprints and visual workflows using tools like LucidChart or Miro.
• Experience with laboratory data, GxP compliance, or a background in life sciences or biotech.
• Experience delivering large-scale data engineering or AI/ML initiatives with a focus on data quality and orchestration.

Published Category: Project Management